CUSTOMER  SERVICE Delivery Delivery will be made by a National (or International) Delivery Company. Goods will normally be delivered to you within 7 days of our accepting your order. Unframed reproductions will usually be dispatched within 1-2 days from acceptance of the order. In the case of Original works, Wind Water Gallery will arrange for the collection of the work directly from the Artist and onward delivery to you, the customer. Please note that if you are requiring delivery of goods to an address outwit the United States you will be responsible for any duties levied in that country. Any time or date stated for delivery is an estimate only, and although Wind Water Gallery makes every effort to dispatch on time, we do not accept liability for failure to deliver within the stated time. Cancellations Orders may be cancelled at any time prior to the goods being dispatched; unless they have been made to your specification or personalization, or where we have already begun framing or packaging the goods or when we have started any other agreed service on them. Wind Water Gallery must receive the notice of cancellation within 7 days of the date of delivery of the goods. As soon as we receive your order to cancel we will refund the relevant portion of your order if it has not yet been dispatched. If it has been dispatched, you will be responsible for the cost of returning the goods and your refund will be processed on their arrival. Wind Water Gallery recommends the use of recorded delivery for your protection and peace of mind. Wind Water Gallery will send you an email to let you know that your refund has been processed. This will end Wind Water gallery's liability to you. Returns At Wind Water Gallery we want you to be completely satisfied with your purchases. If for any reason you are unhappy with your goods, you can return them to us for a refund to Customer Services, Wind Water Gallery Limited, in their original condition and in their original packaging with the dispatch note, within 14 days of delivery. Please also enclose a note stating the reason for return. Refunds will be made less the cost of delivery (and framing if relevant). Should goods prove to be defective in any way or have been misrepresented on the site, Wind Water Gallery will at its discretion either replace the goods without charge or refund the price of the goods and delivery if relevant. Please also enclose a note stating the nature of the defect. Wind Water Gallery will send you an email to let you know that your refund has been processed. This will end Wind Water gallery's liability to you. Wind Water Gallery does not accept liability for shortages or damage to deliveries unless they are notified within 3 working days from the date of delivery.  Delivery is deemed to have taken place when the goods have been delivered to your nominated delivery address, whereupon the risks of loss, breakage and all damages then pass to you.  Payment We will debit payment for the goods at the point of dispatch of the first item of your order. In the case of check payment, we will wait for clearance of your check before dispatching your order, be it in whole or in parts as goods become ready. You will be entitled to a full refund if the goods or service are not provided within 30 days - relevant for check payments only as cards will not be debited until goods are ready for dispatch.